Desktop Support Technician is the one who:

  1. Configures, maintains the operating systems on desktops and laptops
  2. He/She can also migrate or upgrade the existing operating systems on desktops
  3. Installation and configuration of operating systems on bulk PCs using system imaging tools
120 hours (2 months)
Center, Mobile, Online
KLiC Desktop Support
₹ 5000/-
Course Fee is applicable all over India

Inclusive of Course fees, Examination fees and Certification fees. Terms and Conditions applicable. Click here
This course includes:
  • Language: English
  • Duration: 120 hours (2 months)
  • Learning Mode: Center, Mobile, Online
  • Jurisdiction: Nationwide
  • Certificate of Completion

  • Learner should preferably a std. 10th Pass student (Not Compulsory)
  • It is desirable that Learner should have done MS-CIT Course (Not Compulsory)

What you'll learn ?

A desktop support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing operating system sales and support.

The career opportunities for Desktop Support Technician are:

  1. Companies/enterprises having an IT infrastructure
  2. Companies who are providing operating system sales and support


  • KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
  • MKCL provides certificate to the KLiC learner after his/her successful course completion.
  • Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Important Dates

  • Batch Commencement: One batch in each calendar month (January to December)
  • Date(s) of Application and Fee Payment by Learner: 1st - 30th day of each calendar month
  • Date(s) of Learner Confirmation by ALC: 1st - 30th day of each calendar month
  • Course Start Date and Date of Issuing Learner Login: Date of admission confirmation

Academic Approach

The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:

  • Step -1: Learners are given an overview of the course and its connection to life and work.
  • Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
  • Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
  • Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
  • Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
  • Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
  • Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
  • Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
  • Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
  • Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
  • Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
  • Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

  • Overview of Operating system
  • Types of Operating Systems
  • Overview of Windows 8 Operating system
  • Overview of Windows 10 Operating system
  • Installing Windows 7 Operating system
  • Installing Ubuntu on a PC
  • Installing Windows server 2008 R2
  • Creating Windows 10 Bootable Pen drive
  • Installing Windows 10 Operating system
  • Virtualization
  • Creating Virtual Operating System Environment
  • Creating Windows 7 Virtual Operating System
  • Creating Ubuntu Virtual Operating System
  • Configuring Virtual Operating System Environment
  • Configuring Windows 7 Virtual Machine
  • Using electa Screen Recorder and Format Factory
  • Configuring Ubuntu Virtual Machine
  • Creating ISO File from a Data CD or DVD
  • Users in Linux
  • Users in Windows
  • Creating Users and Groups in Linux
  • Creating Users and groups in Windows
  • Managing Users and Groups in OS
  • File System in Linux
  • File System in Windows
  • Assigning File Permissions in Linux
  • Combining Shared Folder and NTFS Permissions in Windows
  • Files and Folders Permissions in Windows
  • File System in OS
  • Partitioning a Hard Disk
  • Managing Devices and Drivers in an OS
  • Configuring backups in Windows Operating System
  • Capturing Disk Image -Backup
  • Capturing Disk Image -Restore
  • Configuring Backups in Windows Operating System
  • Configuring Backups
  • Configuring Regional Language Settings
  • Configuring Remote Desktop Settings
  • Enabling Regional language settings
  • Installing Google Input Tool for Hindi Typing
  • Enabling Remote Desktop Settings
  • Configuring Disk Analyzing tool
  • Configuring Performance Tuning Tool for a PC
  • Hardware Monitoring Tools for Operating Systems
  • Migrating to Windows7
  • Performance settings in Windows7
  • Problem steps recorder
  • Remote Assistance
  • Securing Browser in Windows7
  • Updating Windows7

Skills: Installing Windows 7 OS, Installing Ubuntu on a PC, Installing Windows server 2008 R2, Creating Virtual OS Environment, Creating Windows 7 Virtual Operating System, Managing Devices and Drivers in an OS, Configuring backups in Windows 7, Capturing Disk Image - Backup, Capturing Disk Image -Restore, Configuring Regional Language Settings

Tools: Operating system installation utilities, Virtual Operating systems, Hard disk analyzing tools, Remote desktop softwares, Disk partitioning tools, Windows users and file management, Regional language typing tools

Virtual Operating systems

Evaluation Pattern

Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:

Section No. Section Name Total Marks Minimum Passing Marks
1 Learning Progression 25 10
2 Internal Assessment 25 10
3 Final Online Examination 50 20
Total 100 40
4 SUPWs (Socially Useful and Productive Work in form of Assignments) 5 Assignments 2 Assignments to be Completed & Uploaded
YCMOU Mark Sheet

Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners.

MKCL's KLiC Certificate

The certificate will be provided to the learner who will satisfy the below criteria:

  1. Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
  2. Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
    • Learner has to complete and upload minimum 2 out of 5 Assignments