A desktop support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing operating system sales and support.
The career opportunities for Desktop Support Technician are:
Companies/enterprises having an IT infrastructure
Companies who are providing operating system sales and support
Certification
KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
MKCL provides certificate to the KLiC learner after his/her successful course completion.
Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).
Important Dates
Batch Commencement: One batch in each calendar month (January to December)
Date(s) of Application and Fee Payment by Learner: 1st - 30th day of each calendar month
Date(s) of Learner Confirmation by ALC: 1st - 30th day of each calendar month
Course Start Date and Date of Issuing Learner Login: Date of admission confirmation
Academic Approach
The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful.
The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs.
Learning methodology:
Step -1: Learners are given an overview of the course and its connection to life and work.
Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
Combining Shared Folder and NTFS Permissions in Windows
Files and Folders Permissions in Windows
File System in OS
Partitioning a Hard Disk
Managing Devices and Drivers in an OS
Configuring backups in Windows Operating System
Capturing Disk Image -Backup
Capturing Disk Image -Restore
Configuring Backups in Windows Operating System
Configuring Backups
Configuring Regional Language Settings
Configuring Remote Desktop Settings
Enabling Regional language settings
Installing Google Input Tool for Hindi Typing
Enabling Remote Desktop Settings
Configuring Disk Analyzing tool
Configuring Performance Tuning Tool for a PC
Hardware Monitoring Tools for Operating Systems
Migrating to Windows7
Performance settings in Windows7
Problem steps recorder
Remote Assistance
Securing Browser in Windows7
Updating Windows7
Skills: Installing Windows 7 OS, Installing Ubuntu on a PC, Installing Windows server 2008 R2, Creating Virtual OS Environment, Creating Windows 7 Virtual Operating System, Managing Devices and Drivers in an OS, Configuring backups in Windows 7, Capturing Disk Image - Backup, Capturing Disk Image -Restore, Configuring Regional Language Settings
Tools: Operating system installation utilities, Virtual Operating systems, Hard disk analyzing tools, Remote desktop softwares, Disk partitioning tools, Windows users and file management, Regional language typing tools
Virtual Operating systems
Evaluation Pattern
Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:
Section No.
Section Name
Total Marks
Minimum Passing Marks
1
Learning Progression
25
10
2
Internal Assessment
25
10
3
Final Online Examination
50
20
Total
100
40
4
SUPWs (Socially Useful and Productive Work in form of Assignments)
5 Assignments
2 Assignments to be Completed & Uploaded
YCMOU Mark Sheet
Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners.
MKCL's KLiC Certificate
The certificate will be provided to the learner who will satisfy the below criteria:
Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
Learner has to complete and upload minimum 2 out of 5 Assignments
KLiC Courses Fee Structure for the year 2024
For Mumbai, Mumbai Suburb, Thane, Palghar and Raigad District Area under Mumbai Metropolitan Region Development Authority (MMRDA) Region and Revised Fee applicable from February 2024 Batch onwards as mentioned below:
KLiC Courses of 120 Hours:
Mode
Total Fee (Rupees)
Single Instalment (Rupees)
Two Instalments (Rupees)
Single Installment
6000/-
6000/-
N/A
Two Installments
6200/-
3100/-
3100/-
Total fee is including of Course fees, Examination fees and Certification fees
For Thane, Palghar and Raigad District Area comes under (Non-MMRDA): Region: Fee applicable from January 2024 Batch onwards as mentioned below:
KLiC Courses of 120 Hours:
Mode
Total Fee (Rupees)
Single Instalment (Rupees)
Two Instalments (Rupees)
Single Installment
5000/-
5000/-
N/A
Two Installments
5200/-
2600/-
2600/-
Total fee is including of Course fees, Examination fees and Certification fees
For all Districts of Maharashtra (except Mumbai, Mumbai Suburb, Thane, Palghar and Raigad Districts): Fee applicable from January 2024 Batch onwards as mentioned below:
KLiC Courses of 120 Hours:
Mode
Total Fee (Rupees)
Single Instalment (Rupees)
Two Instalments (Rupees)
Single Installment
5000/-
5000/-
N/A
Two Installments
5200/-
2600/-
2600/-
Total fee is including of Course fees, Examination fees and Certification fees
Important Points:
* Above mentioned fee is applicable for all Modes of KLiC Courses offered at Authorised Learning Center (ALC) and at Satellite Center
* Total fee is including of Course fees, Examination fees and Certification fees
* MKCL reserves the right to modify the Fees of Courses during the year without any prior notice and MKCL shall not be liable to anyone for any such modification/s
