- Compare various insurance policies that offer essential protection and hold significant importance in the lives of individuals.
- Identify the regulatory agencies in insurance sector and the guidelines to purchase various insurances.
- Diagnose process of claim submission and subsequent settlement entails navigating through various procedural requirements.
- Examine stocks, their functioning within the stock markets, and the inherent risks entailed in such financial endeavours.
- Classify different mutual funds and refining the optimal mutual fund investment decisions.
- Categorize various alternative investment methods at government level.
- Discuss the necessities of non-verbal communication and its types required for customer service in banking.
- Diagnose sophisticated inquiry techniques, data collection processes to obtain the necessary information.
- Examine Data Analysis techniques and using it for possible decision making.
- Diagnose financial literacy among customers and tailoring the sale of banking products.
- Demonstrate different customer service methodologies tailored to address individual customer grievances.
- Apply the acquired operational, technical, and theoretical knowledge to analyse an array of diverse career opportunities.
- Explain the importance of collaboration and communication with clients, team members, and stakeholders.
- Embrace humanistic, ethical, and moral values in real-life situations.
- Exercise responsibility for the completion of assigned tasks for self and the group work
- Predict and cater to own learning needs relating to the assigned task/work.

Indian Market Investment Essentials
Learn core investment principles and instruments relevant to the Indian market landscape.
Introduction
What you'll learn ?
- Compare essential protection offered by various insurance policies and their importance.
- Inspect the guidelines to be followed when buying an insurance and the agencies that regulate its operations.
- Interpret claim submission methods and procedural requirements for claim settlements.
- Diagnose intricacies of the stock market's functioning, along with the inherent risks entailed in investing in stocks.
- Inspect various parameters used to decide mutual fund investment and identify types of mutual funds.
- Judge the alternative methods of investment, thereby delving into more intricate and sophisticated financial avenues.
- Illustrate a wide array of non-verbal communication modalities and using it banking jobs.
- Interpret about engaging customers in data collection processes, using sophisticated inquiry techniques.
- Recommend data analysis methodologies to derive actionable insights for informed decision-making in complex business scenarios.
- Assess the financial education and banking needs of customer to fulfil them.
- Experiment with different cutting-edge strategies to address grievances and deliver exceptional customer service.
- Develop proficiency in multifaceted banking-specific competencies and adeptly navigating the application process across diverse financial institutions.
- Assess appropriate solutions for the challenges presented, while practicing humanistic, ethical, and moral values in real-life situations
- Develop project management skills to efficiently plan and execute projects.
- Make judgement and take decision, based on the analysis and evaluation of information and work scenario.
- Predict and cater to own learning needs relating to the assigned task/work by accessing appropriate learning resources.
- Pursue self-paced and self-directed learning.
Certification
- KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
- MKCL provides certificate to the KLiC learner after his/her successful course completion.
- Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).
Academic Approach
The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:
- Step -1: Learners are given an overview of the course and its connection to life and work.
- Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
Syllabus
- Introduction to Life Insurance
- What is Life Insurance
- LIC of India
- About LIC
- Insurance as a Means of Savings
- Introduction to Life Insurance Schemes
- Types of Life Insurance
- Home insurance and motor insurance
- Documents required for motor insurance claim
- Factors affecting insurance claims and precautions to be taken care of
- Should or should not one opt for Claim Settlement?
- Introduction to Agriculture/ Crop Insurance
- What is Crop Insurance
- What is Crop yield
- Buying Crop Insurance
- Government Schemes and Private Insurers
- How to File an Insurance Claim - General & Life
- Introduction to Stocks
- Types of Stocks
- Basics of Investing in stocks
- Earning per share
- Dividend per share
- The Initial Public Offering process
- Mr Yogesh Shah interview
- Introduction to Share Market
- Stocks
- How the stock market works
- National Economic news
- National stock exchange
- Index
- Interview_Ekta
- Introduction to Risk
- Risk
- Standard Deviation
- Risk & Risk Types
- Diversification in Investments
- Risk Reduction
- Introduction to Evaluation of Stock and Risk Assesment
- Philip Fisher's 15-Point Investment Checklist
- Qualitative & Quantitative Analysis
- Key Financial Ratios When Buying Stocks
- Stock Ratio Categories
- Buying & Selling Order Types
- Introduction to Mutual Funds
- Types of Mutual Funds
- Key indicators of a successful MF
- Risks associated with Mutual Funds
- Mr Sridhar interview
- Mrs Ekta Shah interview
- Introduction to Equity Mutual Funds
- Equity Mutuals Funds
- Classification
- Types of Equity Mutuals Funds
- Role of Investors in Equity Markets
- Link of Equity Mutual Funds to Stocks
- Ms Archita Interview
- Introduction to Debt Securities
- Shares and Stock Market
- Securities
- Classification of Debt Securities
- Introduction to Investing in Mutual Funds
- Investing in mutual fund
- Accepted payment methods and processes for making payments
- Calculation of annual growth rate
- Calculation of net asset value
- Formulae for calculating returns of mutual funds
- Introduction to Systematic Investment planning
- Systematic Investment Plans
- What are Systematic Investment Plans?
- How Do Systematic Investment Plans Work?
- Advantage of Rupee Cost Averaging (RCA)
- How to get started with SIP Investments?
- Why should one invest in SIP?
- Calculation of Systematic Investment Plans
- What are the other benefits of SIPs?
- Mr Sridhar interview
- Introduction to Investment Opportunities: Post Office Schemes
- Post Office Saving Account
- National Saving Recurring Deposit Account
- National Saving Time Deposit Account
- National Saving Monthly Income Scheme Account
- Senior Citizens Saving Scheme Account
- Public Provident Fund Account
- National Savings Certificates
- Kisan Vikas Patra Account
- Sukanya Samriddhi Scheme
- Introduction to Investment Opportunities: Government Bonds
- Tyes of government bonds
- Government bonds: how they benefit us
- NSE goBID APP & KARVY
- Introduction to Investment Opportunities: Others
- Public Provident Fund
- National Pension Scheme
- Real Estate
- Introduction to Microfinance
- Microfinance, Development, Income generating activities
- Grameen Bank
- Credit Delivery Methodology : Credit Lending Models
- MFIs
- Role of NGOs
- Microfinance industry growth
- Introduction to Commercial microfinance
- Pricing of Microfinance Products
- Microfinance Products
- Risk Management
- MFIs
- Role of NGOs
- Microfinance industry growth
- Introduction to Commercial microfinance
- Pricing of Microfinance Products
- Microfinance Products
- Risk Management
- Microinsurance
- Modern Marketing
- Marketing of Banking Services
- Social media and digital media marketing
- Objectives
- Introduction to Prospecting Customers
- Introduction to Customer Prospecting
- Fundamentals of finance marketing
- 04 code of conduct for direct selling agents
- Introduction to Networking Skills
- What is Networking?
- Importance of Networking
- Understanding the phrase "Your Network is your Networth"
- Getting referrals from existing clients
- Use of Professional sites such as LinkedIn to increase and maintain contact with professionals.
- Introduction to Non-Verbal Communication and Body Language
- Non Verbal Communication
- Body Language
- Clothing and Grooming
- Body Postures
- Positive Body Language
- Negative Body Language
- Introduction to Communication Skills: Listening
- Interpersonal skills and Relations with customers
- Communication
- Need for communication
- Process of communication
- Objectives of communication
- Listening skills
- Hearing and listening
- Thinking and listening
- Active listening
- Introduction to Communication Skills: Speaking
- What are Speaking Skills?
- What are the Key Checkpoint before Speaking?
- What are some Speaking Skills that you can Employ
- Articulation
- Communication Skills
- Introduction to Communication Skills: Business Oriented
- Business Language Skills
- Communication ethics in business
- Introduction to Questioning and Data gathering
- Open and closed questions
- Funnel questions
- Probing Questions
- Manners to be followed while asking questions
- Introduction to Data Analysis and Decision making
- Importance of Data Analysis
- Data analysis techniques
- Decision making framework
- Deciding instalment amount for a client
- Finalizing a policy amongst multiple options
- Introduction to Education & Financial Analysis as first step of sales process
- Making your product fit to their needs
- Financial education of customers
- Selling to satisfy customer’s need and not your own
- Introduction to Sale of Financial products
- How to sell SIP/ mutual funds
- How to sell insurance
- How to sell loans
- How to sell credit cards
- Introduction to Customer Service In Banking
- Understanding the needs of customer
- Response to customer's complaints
- Interview Arpita Mishra - Customer Service in Banking
- Introduction to Improving Customer Service
- Rural Banking
- ATM transactions and customer service
- Interpersonal and Communication Skills
- Interview Arpita Mishra - Improving Customer Service
- Introduction to Customer Grievances
- Main grievances of credit card customers
- Main grievances of small borrowers
- Main grievances of small depositors
- Other grievances
- Interview Arpita Mishra - Customer Grievances
- Introduction to Customer Grievances Redressal
- Objectives
- Policy
- Solving customer Grievances
- Internal machinery to handle customer complains
- Banking ombudsmen
- Officers to handle complaints
- Timeframe
- Introduction to Career in Banking
- Organizational Structure of Banks in India
- Commercial Banks
- Development Banks
- Why a Career in Banking ?
- Career Scope in Banking
- Introduction to Jobs in Banking
- Success in Banking
- Types of Banking Jobs
- Bank Teller
- Bank marketing representative
- Branch Manager
- Hierarchy and job responsibilities of a Bank Manager
- Data processing officer
- Applying for various bank positions
- Steps to apply for a job in Axis Bank
- ICIC Bank
- Karur Vysya Bank
- Job Profile and Responsibilities
- Interview Arpita Mishra - Jobs in banking
- Introduction to Zero Tolerance Policies
- Important Banking Acts
- Banking Scams in the recent past
- Demonetization
- Banking policy on fake and damaged currency
- Window Dressing
- Bribery and corruption
Evaluation Pattern
Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:
Section No. | Section Name | Total Marks | Minimum Passing Marks |
---|---|---|---|
1 | Learning Progression | 25 | 10 |
2 | Internal Assessment | 25 | 10 |
3 | Final Online Examination | 50 | 20 |
Total | 100 | 40 | |
4 | SUPWs (Socially Useful and Productive Work in form of Assignments) | 5 Assignments | 2 Assignments to be Completed & Uploaded |
YCMOU Mark Sheet
Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners
MKCL's KLiC Certificate
The certificate will be provided to the learner who will satisfy the below criteria:
- Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
- Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
- Learner has to complete and upload minimum 2 out of 5 Assignments
Courses Fee Structure from 01 July, 2025 Onwards
KLiC 30 hour course fee applicable from 01 July, 2025 all over Maharashtra
KLiC Course Duration | MFO (Inclusive of GST) |
ALC Share (Service Charges to be collected by ALC) |
---|---|---|
30 hours | Rs. 300/- | Rs. 1,500/- |
* Above mentioned fee is applicable for all Modes of KLiC Courses offered at Authorised Learning Center (ALC) and at Satellite Center
* Total fee is including of Course fees, Examination fees and Certification fees
* MKCL reserves the right to modify the Fee anytime without any prior notice