- Explain the concept of management and qualities of management
- Identify the essential managerial skills and the methods to inculcate it.
- Discuss the technological inventions and innovative environments in companies
- Explain the Social responsibility of managers and Ethics in management
- Examine the concept of international management along with Country alliances, economic blocs
- Describe the concept of types of departmentation and functions of each department.
- Describe the various types of Organizational structures for the global environment.
- Identify the scopes and evolutions in management through different theories.
- Classify the concepts of authority, power and delegations and the difference between them.
- Diagnose the concept of organisation planning and reorganisation to work effectively.
- Explain the strategic planning process with various matrix used by the organisations for business success.
- Discuss the types of business objectives and Organisational Hierarchy
- Compare the concept of strategies, policies, rules, and procedures.
- Explain the steps in planning process and the procedures involved in it.
- Diagnose the Factors Affecting Making Effective Decisions in Modern Management.
- Explain the concept of research, its objectives and the criteria of a good research
- Discuss the research process and the problems encountered during research
- Compare different methods of research and their advantages and disadvantages
- Explain the importance of data collection and their techniques
- Explain the concept of Surveys and the process carried out in it.
- Explain sampling and the purpose and process of sampling in research
- Discuss the focus groups and key Things to Consider in the Analysis of Focus Groups
- Design questionnaire and analyse it for research output
- Explain the research report writing process and the standard structure to be followed in it
- Discuss the ethical code of conduct and ethical Framework in research
- Explain the importance of collaboration and communication with clients, team members, and stakeholders
- Embrace humanistic, ethical, and moral values in real-life situations
- Exercise responsibility for the completion of assigned tasks for self and the group work
- Predict and cater to own learning needs relating to the assigned task/work
Mastering Management & Research Processes
Gain insights into effective management and conduct structured business research.
Introduction
What you'll learn ?
- Interpret the idea of management and the attributes of effective management.
- Paraphrase the key managerial competencies and strategies for fostering them
- Compare the corporate settings pertaining to technology, invention, and innovation.
- Discover the ethical obligations of managers and their role in promoting social responsibility.
- Interpret the idea of international management, in conjunction with country alliances and economic blocs, is being considered.
- The notion of various forms of departmentalization and the roles played by each department in an organisation.
- Paraphrase the different forms of organizational structures designed for the international or global context.
- Review the various theories of management that have shaped and expanded the domains and developments within the field of management.
- Review the notions of authority, power, and delegation, as well as the distinctions among them.
- Interpret the idea of arranging, strategizing, and restructuring to enhance operational efficiency within an organization.
- Paraphrase the process of strategic planning, incorporating diverse matrices employed by organizations to achieve success in their business endeavours.
- Report Different categories of corporate goals and the hierarchical structure within organizations
- Compare the notion of strategies, policies, rules, and procedures.
- Paraphrase the stages of the planning process and the steps it entails
- Interpret the Factors influencing the ability to make effective decisions in contemporary management.
- Elaborate on the notion of research, its goals, and the standards that define effective research.
- Explore the research methodology and challenges encountered throughout the research endeavour.
- Examine various research methods, considering their respective merits and drawbacks.
- Elaborate on the significance of gathering data and the methods employed in the process.
- Interpret sampling and explain its purpose and the procedural aspects involved in research.
- Explore the concept of focus groups and delve into essential considerations for analysing them effectively.
- Create an effective survey and evaluate it for research findings
- Describe the process of writing a research report and outline the standard structure that should be adhered to in its composition.
- Explore the ethical code of conduct and ethical framework within the realm of research.
- Assess appropriate solutions for the challenges presented, while practicing humanistic, ethical, and moral values in real-life situations
- Develop project management skills to efficiently plan and execute projects
- Make judgement and take decision, based on the analysis and evaluation of information and work scenario
- Predict and cater to own learning needs relating to the assigned task/work by accessing appropriate learning resources
- Pursue self-paced and self-directed learning
Certification
- KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
- MKCL provides certificate to the KLiC learner after his/her successful course completion.
- Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).
Academic Approach
The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:
- Step -1: Learners are given an overview of the course and its connection to life and work.
- Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!
Syllabus
- Definition Of Management
- The 6 Ms of Management
- The Qualities of Management
- The Functions of Management
- The Essential Nature of Management and Management Hierarchies
- Essential Managerial Skills
- Characteristics Of Highly Successful Companies
- Technology
- Globalisation
- Productivity, Effectiveness, And Efficiency
- Management - Science or Art?
- Definition Of Pluralism (Definition Template)
- What Is Pluralism?
- Types Of Pluralism
- Pluralistic Approach to Industrial Relations
- Technological & Innovative Environments
- Invention & Innovation
- Types Of Innovation
- Balancing Incremental and Disruptive Innovation
- The Ecological Environment
- Business & Environment – The Interaction
- Definition- Corporate Social Responsibility
- Social Responsibility and Social Responsiveness
- Definition- Social Responsiveness
- Advantages And Disadvantages of Social Responsibility
- Reaction Or Pro action
- Role Of Government
- Introduction To Ethics
- Definition- Ethics
- The Case For ‘Ethics’
- Institutionalizing Ethics
- Factors For Raising Ethical Standards
- Definition- Whistle Blower
- Trust And Change Management
- What Are Multinational Corporations?
- History Of MNCs
- Types Of MNCs
- Characteristics Of a Multinational Corporation
- Advantages And Disadvantages of Multinational Corporations
- Challenges For MNCs
- The Future of MNCs
- Definition- Country Alliances
- Country Alliances
- Economic Blocs
- Definition- Economic Blocs
- European Union
- North American Free Trade Agreement (NAFTA)
- The Free Trade Area of The Americas (FTTA)
- Association Of Southeast Asian Nations (ASEAN)
- Competitive Advantage
- India's Role in the World Economy
- Span Of Control
- Departmentation
- Departmentation By Enterprise Function
- Departmentation By Territory or Geography
- Departmentation By Customer Group
- Departmentation By Product
- Matrix Model of Management Organisation
- Pros And Cons of Matrix Management Structures
- Steps To Implement Successful Matrix Management Structures
- Strategic Business Units
- Implementation & Planning
- Levels Of Management
- Upper Level of Management
- Middle Level of Management
- Lower Level of Management
- The Role of a Manager
- What Is Management?
- Definition- Management
- Management Theories or Thoughts
- Evolution Of Management Thought
- Fredrick Winslow Taylor and Scientific Management
- Henri Fayol
- Hawthorne Studies
- Peter Drucker
- Understanding Management
- Functional Areas of Management
- Production Management
- Marketing Management
- Financial Management
- Personnel Management
- Effective Management
- Effectiveness And Efficiency
- Determinants Of An Effective Manager
- Organization
- Organizing
- Organization Structure
- Formal And Informal Organization
- Organizing As a Process
- Departmentalization
- Narrow & Wide Span of Management
- Entrepreneurship
- Intrapreneurship
- Innovation And Entrepreneurship
- Re-Engineering Organization
- Organizational Structure, Authority and Power
- Types Of Authority
- What Is Power?
- Authority Vs Power
- Empowerment
- Systems For Employee Empowerment
- Centralization & Decentralization
- Advantages & Disadvantages
- Delegation
- Delegation Of Authority
- Types Of Delegations
- Classification Of Delegation
- Avoiding Failure Of Delegation
- Overcoming Weak Delegation
- Delegation: Advantages & Limitations
- Organisation Planning
- Organisational Inflexibility &Amp; Reorganisation
- The Need for Readjustment and Change
- Making Staff Work Effective
- Avoiding Conflict by Clarification
- Organisation Charts
- Importance Of Informal Organisation & The Grapevine
- Organisation Culture
- The Influence Of Leaders On Organization Culture
- Reasons For Having Strategies
- Differences Between Strategy and Policy
- The 5 P’S Of Strategic Planning
- Crafting Strategic Planning Approaches
- Strategic Planning Process
- Swot Matrix
- The Blue Ocean Strategy
- Business Portfolio Matrix
- Products And Services
- Marketing Strategies
- Definition- Marketing Strategies
- Developing Marketing Strategies
- Hierarchy Of Company Strategies
- Industry Analysis
- Generic Strategies
- Premising & Forecasting
- Forecasting
- Delphi Technique
- Definition: Objective
- Objectives
- Hierarchy Of Objectives
- Economic Objectives
- Social Objectives
- Definition: Mission
- Business Objectives
- Objectives And Organisational Hierarchy
- Multiplicity Of Objectives
- How To Set Objectives
- Quantitative And Qualitative Objectives
- Management By Objectives
- Benefits & Failures Of Management By Objectives
- Introduction
- Definition- Vision & Mission
- Vision & Mission
- Missions Or Purposes
- Objectives Or Goals
- Strategies
- Definition- Strategy
- Policies
- Procedures
- Rules
- Programs And Budget
- Definition- Planning Process
- Case Study Gail
- Steps Of Planning
- Being Aware Of Opportunities
- Establishing Objectives
- Definition- Objectives
- Developing Premises
- Determining Alternative Courses
- Evaluating Alternative Courses
- Selecting A Course
- Formulating Derivative Plans & Budgeting
- Definition- Decision Making
- Steps In Decision Making
- Types Of Decisions
- Factors Affecting Making Effective Decisions
- Decision Making In Modern Management
- Rational Decision Making & Its Process
- Benefits And Limitations
- Limited, Or “Bounded,” Rationality
- Selecting Alternatives
- Experience & Experimentation
- Programmed And Non- Programmed Decision
- Differences
- Decision Making Under Certainty, Uncertainty And Risk
- Decision Trees
- The Creative Process
- Insight And Logical Formulation
- Group Decision Making
- Advantages & Disadvantages Of Group Decision Making
- The Creative Manager
- Invention And Innovation
- Introduction to Research
- Research as a Scientific Method
- Objectives of Research
- Criteria of Good Research
- Significance of Research
- Research Process
- Formulating the research problem
- Extensive literature survey
- Development of a working hypothesis / Preparing the research design
- Determining sample design
- Preparing the research design
- Execution of the project
- Analysis of data
- Hypothesis-testing
- Generalization and interpretation / Preparation of the report or thesis
- Problems Encountered By Researchers in India
- Introduction to Primary and Secondary Research
- Definition of Research
- Purposes of Research
- Primary Research Vs Secondary Research
- Primary Market Research Methods
-
- Surveys
-
- Focus Group
-
- Observations
- Advantages of Primary Research
- Disadvantages of Primary Research
- Descriptive Research and Analytical Research
- Descriptive research can be conducted through 3 distinct methods
- What is Analytical Research?
- Quantitative and Qualitative
- Fundamental Research
- Conceptual Research
- Empirical Research
- Introduction to Data Collection
- Method of Observation
- Structured observation
- Advantages of the interview method
- Advantages and Disadvantages of telephone interviews
- What data collecting using Schedules entails
- Introduction to Data Collection
- Methods of Data Collection for Primary Data
- The most important Projective Techniques
- Methods of Data Collection for Secondary Data
- Best secondary data gathering strategy
- Key elements of the case study method
- Introduction to Surveys
- What is a Survey?
-
- What is a Survey?
-
- What is a Survey?
- Sub characteristics of Survey
- Probability sampling
- Non - Probability sampling
- Survey Methodology / Cross-sectional Studies
- Longitudinal studies
- Surveys
- Ways of Surveys Distribution
- Survey Data Analysis
- Cross-Tabulation
- Trend Analysis
- Conjoint Analysis
- TURF Analysis
- Gap Analysis
- SWOT Analysis
- Text Analysis
- Type of Surveys
- How to Design a Good Survey?
- Introduction to Sampling
- Definition of Sampling
- What is the Purpose of Sampling
- What is the Purpose of Sampling_1
- Types of Sampling
-
- Probability Sampling Types of Sampling
-
- Non Probability Sampling
- How to determine sample size
- Sample Size can be determined by a range of constraints
- Characteristics of a Good Sample Design
- Goal Orientation
- Representative Nature of the Sample
- Proportionality
- Random Selection
- Measurability
- Minimization of Sampling Error
- Controllable Bias
- Economic Viability
- Practicality
- Provision of Actual Information
- Steps in Sample Design
- Defining the target population
- Specifying the Sampling Frame
- Specifying the Sampling Unit
- Selection of the Sampling Method
- Determination of sample size
- Specifying the sampling plan
- Focus Group
- When to do a Focus Group
- When not to do a Focus Group
- Market Research Two Major Modes
-
- Survey Research
-
- Focus Group
- Differences Between Survey Research and Focus Group
- Two Major Considerations in the Preparation of a Focus Group
- High-quality Focus Group
- Key Things to Consider in the Analysis of Focus Groups
- Types of Focus Groups -1
- Moderating Mini-Groups Within a Group
- Contrasting Approaches
- Building Rapport
- Dueling Moderator Focus Group-1
- Respondent Moderator Focus Group
- Remote Focus Group
- Introduction to Questionnaire design and administration
- Good Questionnaire Qualities
- Questionnaires vs. Surveys
- Seven Principles to Designing a Questionnaire
- Keep 5 Persons in Mind
- 5 Sections of Questionnaire
- 10 Point Checklist
- Keep 12 Things in Mind for Formulating a Final Question
- The Key Terms
- Introduction to Questionnaire design and administration
- Matching the questionnaire to the objective
- Attitudinal Questions
- Classification Questions
- How to perceive the end objective of questions
- The open response-option questions
- The flow of the questionnaire
- Introduction to Research Report Writing
- What is a Research Report?
- Importance of a Research Report
-
- Knowledge Transfer
-
- Identification of Knowledge Gaps
-
- The Understanding of Market Needs and Peculiarities
-
- The Presentation of Precise and Concise Information
-
- Time-efficiency and Practicality
- Types of Research Reports
- Qualitative Research Report
- Quantitative Research Report
- Technical Research Report
- The popular research report
- What it takes to write a research report
- Standard Structure
- Title
- Table of Contents
- Abstract
- Introduction
- Literature Review
- Account of Investigation
- Research Methodology
- Data Analysis
- Findings
- Discussion
- 4 Main Factors Based on Ethical Framework
- An Ethical Conundrum - 1
- What is Research
- Five Stages of Research
- Code of Conduct
- Code of Ethics
- Difference between Code of Ethics and Code of Conduct
- Research Ethics
- Types of Research ethics
- Ethics codes
-
- Honesty and Integrity
-
- Objectivity
-
- Carefulness
-
- Openness
-
- Respect for Intellectual Property
-
- Confidentiality
-
- Legality
-
- Human Subjects Protection
- Ethical Dilemmas
- Research Design
- Skill Level of Researcher
- Allocation of Credit
- Authorship / Mentorship / Conflict of Interest
- Informed Consent / Misconduct / Participant Recruitment
- Researcher - Participant Relationship / Reproducibility Issues / Protocol Deviation
- Understanding of the Whole Consumer & Market Intelligence
- Understanding of the Adjacent Markets
- Smart Surveys
- Metric Quality while Conducting the Research
- Discovering and Redefining Customer Experiences or CX
- Customer Loyalty
- Methods And design
- Beauty Segment
- Formal Case Studies
- Case Study QSR
- Case Study - Automobile parts manufacturer
- Hallmark & exclusive Members community
- Case study L'oreal
Evaluation Pattern
Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:
Section No. | Section Name | Total Marks | Minimum Passing Marks |
---|---|---|---|
1 | Learning Progression | 25 | 10 |
2 | Internal Assessment | 25 | 10 |
3 | Final Online Examination | 50 | 20 |
Total | 100 | 40 | |
4 | SUPWs (Socially Useful and Productive Work in form of Assignments) | 5 Assignments | 2 Assignments to be Completed & Uploaded |
YCMOU Mark Sheet
Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners
MKCL's KLiC Certificate
The certificate will be provided to the learner who will satisfy the below criteria:
- Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
- Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
- Learner has to complete and upload minimum 2 out of 5 Assignments
Courses Fee Structure from 01 July, 2025 Onwards
KLiC 60 hour course fee applicable from 01 July, 2025 all over Maharashtra
KLiC Course Duration | MFO (Inclusive of GST) |
ALC Share (Service Charges to be collected by ALC) |
---|---|---|
60 hours | Rs. 500/- | Rs. 2,500/- |
* Above mentioned fee is applicable for all Modes of KLiC Courses offered at Authorised Learning Center (ALC) and at Satellite Center
* Total fee is including of Course fees, Examination fees and Certification fees
* MKCL reserves the right to modify the Fee anytime without any prior notice
KLiC Courses Fee Structure upto 30 June, 2025
Region | Total Fee (Rupees) |
MMRDA, PMRDA and Rest of Maharashtra | 3000/- |
* Above mentioned fee is applicable for all Modes of KLiC Courses offered at Authorised Learning Center (ALC) and at Satellite Center
* Total fee is including of Course fees, Examination fees and Certification fees
* MKCL reserves the right to modify the Fee anytime without any prior notice