Services in Modern Economy

• Describe the economic evolution, development, and growth of service sector in India.
• Identify the prospects of growth and employment in service sector in India.
• Discuss the theories and strategies of pre-industrial and post-industrial service society.
• Classify the roles, characteristics, and technological involvement in 21st century service sector.
• Diagnose the types of service experiences and careers in 21st century.
• Explain the characteristics and processes involved in service sector.
• Classify the difference between Service Industry Processes and Manufacturing/Product-based processes.
• Discuss the different types of industries in service sector of India.
• Diagnose the developing, maintaining and managing the different service process.
• Examine the importance of customer participation and interaction in managing service processes.
• Classify the different techniques used to improve the service processes.
• Examine the upcoming trends and career opportunities in service sector.
• Diagnose the differentiators and challenges faced in service sector.

• Paraphrase the complex and transformative economic evolution, leading to significant development and substantial growth in India.
• Report the intricately interwoven and complex multifaceted outlook of growth and employment in service sector.
• Compare the multifaceted, encompassing diverse socio-economic frameworks and approaches of pre-industrial and post-industrial service society.
• Interpret the complex roles, diverse characteristics, and extensive technological involvement 21st century service sector.
• Illustrate the diverse array of service experiences and careers encompassing a wide range of industries and fields in 21st century.
• Illustrate the various characteristics and diverse process involvement in service sector.
• Compare the nature of offerings and operational procedures of Service Industry Processes and Manufacturing/Product-based processes.
• Review the various industries present in India offering distinct services and contributing to the country's economic growth.
• Interpret the complex task involved in developing, maintaining, and managing various service processes.
• Inspect the crucial role of customer participation and interaction in effectively managing service processes to enhance customer satisfaction, optimize service delivery, and foster long-term loyalty.
• Report the various advanced techniques employed to enhance service processes.
• Review the upcoming trends that present diverse career opportunities in service sector.
• Review the intricately interwoven, presenting a complex landscape of differentiators and challenges in service sector.

The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:

• Step -1: Learners are given an overview of the course and its connection to life and work.
• Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:

YCMOU Mark Sheet

Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners

MKCL's KLiC Certificate

The certificate will be provided to the learner who will satisfy the below criteria:

1. Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
2. Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
   • Learner has to complete and upload minimum 2 out of 5 Assignments