KLiC Desktop Support | MKCL's KLiC

Desktop Support Technician is the one who:

Configures, maintains the operating systems on desktops and laptops
He/She can also migrate or upgrade the existing operating systems on desktops
Installation and configuration of operating systems on bulk PCs using system imaging tools

Course Features:

Language: English
Duration: 120 hours (2 months)
Learning Mode: Center, At Home on Laptop/ Desktop
Jurisdiction: Nationwide
Certificate of Completion

Eligibility

Learner should preferably a std. 10th Pass student (Not Compulsory)
It is desirable that Learner should have done MS-CIT Course (Not Compulsory)

List of ALCs

Who Should Join

IT Students / Individuals studying computer science, IT, or related fields who want practical knowledge in OS installation, configuration, and virtualization
Technical Support Professionals looking to enhance their skills in managing users, file systems, and backups for Windows and Linux environments
Those responsible for managing, maintaining, and troubleshooting operating systems in corporate or educational environments
Individuals aiming to get certified in areas like CompTIA, Microsoft Certified Solutions Associate (MCSA), or Linux certifications
Small Business Owners managing their own IT infrastructure who need to understand operating system setup and maintenance
Anyone interested in learning the fundamentals of operating systems, virtualization, and system management

What you'll learn ?

A desktop support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing operating system sales and support.

The career opportunities for Desktop Support Technician are:

Companies/enterprises having an IT infrastructure
Companies who are providing operating system sales and support

Certification

KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
MKCL provides certificate to the KLiC learner after his/her successful course completion.
Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Academic Approach

The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:

Step -1: Learners are given an overview of the course and its connection to life and work.
Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

Syllabus

Overview of Operating system
Types of Operating Systems
Overview of Windows 8 Operating system
Overview of Windows 10 Operating system
Installing Windows 7 Operating system
Installing Ubuntu on a PC
Installing Windows server 2008 R2
Creating Windows 10 Bootable Pen drive
Installing Windows 10 Operating system

Virtualization
Creating Virtual Operating System Environment
Creating Windows 7 Virtual Operating System
Creating Ubuntu Virtual Operating System
Configuring Virtual Operating System Environment
Configuring Windows 7 Virtual Machine
Using electa Screen Recorder and Format Factory
Configuring Ubuntu Virtual Machine
Creating ISO File from a Data CD or DVD

Users in Linux
Users in Windows
Creating Users and Groups in Linux
Creating Users and groups in Windows
Managing Users and Groups in OS

File System in Linux
File System in Windows
Assigning File Permissions in Linux
Combining Shared Folder and NTFS Permissions in Windows
Files and Folders Permissions in Windows
File System in OS

Partitioning a Hard Disk
Managing Devices and Drivers in an OS

Configuring backups in Windows Operating System
Capturing Disk Image -Backup
Capturing Disk Image -Restore
Configuring Backups in Windows Operating System
Configuring Backups

Configuring Regional Language Settings
Configuring Remote Desktop Settings
Enabling Regional language settings
Installing Google Input Tool for Hindi Typing
Enabling Remote Desktop Settings
Configuring Disk Analyzing tool
Configuring Performance Tuning Tool for a PC
Hardware Monitoring Tools for Operating Systems

Migrating to Windows7
Performance settings in Windows7
Problem steps recorder
Remote Assistance
Securing Browser in Windows7
Updating Windows7

Skills: Installing Windows 7 OS, Installing Ubuntu on a PC, Installing Windows server 2008 R2, Creating Virtual OS Environment, Creating Windows 7 Virtual Operating System, Managing Devices and Drivers in an OS, Configuring backups in Windows 7, Capturing Disk Image - Backup, Capturing Disk Image -Restore, Configuring Regional Language Settings

Tools: Operating system installation utilities, Virtual Operating systems, Hard disk analyzing tools, Remote desktop softwares, Disk partitioning tools, Windows users and file management, Regional language typing tools

Virtual Operating systems

Evaluation Pattern

Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:

Section No.	Section Name	Total Marks	Minimum Passing Marks
1	Learning Progression	25	10
2	Internal Assessment	25	10
3	Final Online Examination	50	20
	Total	100	40
4	SUPWs (Socially Useful and Productive Work in form of Assignments)	5 Assignments	2 Assignments to be Completed & Uploaded

YCMOU Mark Sheet

Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners.

MKCL's KLiC Certificate

The certificate will be provided to the learner who will satisfy the below criteria:

Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
- Learner has to complete and upload minimum 2 out of 5 Assignments

KLiC Courses Fee Structure for the year 2024

For Mumbai, Mumbai Suburb, Thane, Palghar and Raigad District Area under Mumbai Metropolitan Region Development Authority (MMRDA) Region and Revised Fee applicable from February 2024 Batch onwards as mentioned below:
KLiC Courses of 120 Hours:

Mode	Total Fee (Rupees)	Single Instalment (Rupees)	Two Instalments (Rupees)
Single Installment	6000/-	6000/-	N/A
Two Installments	6200/-	3100/-	3100/-

Total fee is including of Course fees, Examination fees and Certification fees

For Thane, Palghar and Raigad District Area comes under (Non-MMRDA): Region: Fee applicable from January 2024 Batch onwards as mentioned below:
KLiC Courses of 120 Hours:

Mode	Total Fee (Rupees)	Single Instalment (Rupees)	Two Instalments (Rupees)
Single Installment	5000/-	5000/-	N/A
Two Installments	5200/-	2600/-	2600/-

Total fee is including of Course fees, Examination fees and Certification fees

For all Districts of Maharashtra (except Mumbai, Mumbai Suburb, Thane, Palghar and Raigad Districts): Fee applicable from January 2024 Batch onwards as mentioned below:
KLiC Courses of 120 Hours:

Mode	Total Fee (Rupees)	Single Instalment (Rupees)	Two Instalments (Rupees)
Single Installment	5000/-	5000/-	N/A
Two Installments	5200/-	2600/-	2600/-

Total fee is including of Course fees, Examination fees and Certification fees

Important Points:
* Above mentioned fee is applicable for all Modes of KLiC Courses offered at Authorised Learning Center (ALC) and at Satellite Center
* Total fee is including of Course fees, Examination fees and Certification fees
* MKCL reserves the right to modify the Fees of Courses during the year without any prior notice and MKCL shall not be liable to anyone for any such modification/s

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