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KLiC Courses

Tracks
Duration
Languages
Level
244 course(s) found.
Mastering Research Processes
Mastering Research Processes
Beginner
30 hours
Learn structured research methodologies for collecting, analyzing, and presenting data.
Marketing 101: Strategy & Process
Marketing 101: Strategy & Process
Beginner
30 hours
Understand the marketing mix, consumer behavior, and strategic planning in modern marketing.
Service Marketing Strategies for Success
Service Marketing Strategies for Success
Beginner
30 hours
Learn to market intangible services effectively through positioning, targeting, and differentiation.
Service Expectation Management
Service Expectation Management
Beginner
30 hours
Understand how to align customer expectations with service delivery for better satisfaction.
Customer-Centric Service Strategies
Customer-Centric Service Strategies
Beginner
30 hours
Build service strategies that prioritize customer needs, loyalty, and long-term value.
Designing for Service Excellence
Designing for Service Excellence
Intermediate
30 hours
Learn frameworks and tools to design seamless and high-quality service experiences.
Capacity Management for Service Excellence
Capacity Management for Service Excellence
Advanced
30 hours
Manage demand and capacity in service systems to maintain quality and responsiveness.
Global Services Management
Global Services Management
Beginner
30 hours
Explore the operational and strategic aspects of managing international service businesses.
Service Model Simulation: Theory and Practice
Service Model Simulation: Theory and Practice
Beginner
30 hours
Simulate real-world service models to test and refine strategies for operational success.